UCustoms supplier selected despite the reservations of the evaluation panel


The customs department has chosen the IT supplier Brilliance Information Sdn Bhd to build the Ubiquitous Customs (uCustoms) system despite the reservations of the technical evaluation committee, according to the 2019 report of the Auditor General.

The audit showed that the decision was taken without taking into account the report made by the technical committee, the report said.

In the AG’s report on Federal Government Departments and Agencies that was tabled in Parliament today, provider Brilliance Solution came fourth out of six shortlisted tendering companies in terms of technical evaluation and was lowest for component applications.

“The company’s integration proposal also did not clearly explain the scope of work and the implementation plan without supporting documents,” the GA said.

On the infrastructure side, the company did not meet the required server specifications.

“Instead, the company offered a server rack instead of the necessary chassis.”

AG’s report said Brilliance Information was fourth in terms of experience and was involved in nine other projects worth RM 143.74 million.

“In addition, the company did not provide the resumes of its team members and therefore the technical evaluation committee could not verify the capabilities of the company. “

However, in terms of price, Brilliance Information was second at RM 317.78 million.

According to the GA, there were initially 18 offers for the post before it was shortlisted to six.

Among those shortlisted, the customs department was asked to do a new assessment and the agency chose Brilliance Information for the job because the company had successfully developed the MyGST system based on a standard commercial product (COTS). .

“The company’s success with MyGST would facilitate the integration of the MyGST system and the uCustoms system.

In this regard, the Customs Directorate (in a response dated February 5, 2021) indicated that it had only proposed the company but that the final decision was made by the purchasing division of the Ministry of Finance.

The Customs Department said the Technical Assessment Committee supported all proposed COTS for the uCustoms system.

“On this basis, the bid with the lowest bid was accepted as Brilliance Information although it was the second lowest bid.

“The lowest bid said it would prepare a one-stop-shop application from the end and facilitate storage only,” the customs department said.

The GA report said that although Brilliance Information had the lowest bid, its technical weakness caused the uCustoms project to fail.

While the AG report only provided the company registration number, a check with previous reports shows that the company is Brilliance Information Sdn Bhd, which designs IT solutions for organizations.

Besides the Customs Department, clients listed on its website include Ministry of Health, Ministry of Agriculture, Agro Bank, Selangor State Government, Royal Malaysian Police, PR1MA, Mampu, the attorney general’s office, MARA, Shah Alam city council. and Tabung Haji.

According to the AG report, the failure to develop the uCustoms system cost taxpayers RM 272.99 million. – September 28, 2021.

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